📦 Shipping, Returns & Refunds Policy
Effective Date: 7/17/2025
At Healthy in Heart Media, we put love and care into every order — whether it’s a book, a handcrafted item, or a digital download. We want you to feel confident in your purchase, so here’s everything you need to know about how we ship, process returns, and issue refunds.
🚚 Shipping
🌍 Shipping Locations
- We currently ship within the United States only.
- If you are outside the USA and wish to purchase:
- 📚 Books can often be purchased through Amazon, which prints and ships locally in many countries (saving you on shipping).
- 💌 For other products, contact us directly at angel@healthyinheart.com for international shipping options. Please note: international shipping can be costly, but we are grateful for your desire to support us directly.
⏱ Processing Times
- Books & Journals
- Standard: Ship within 1 business day (Monday–Friday, excluding holidays).
- Autographed: Please allow 3–5 business days for personalization before shipping.
- Crochet & Handmade Items
- Ship within 2–3 business days, unless otherwise noted in the product listing.
- Please note: All crochet and handmade items are sold as ready-to-ship. We do not accept custom or made-to-order requests at this time.
- Fiber Note: With only a few exceptions, all crochet and handmade items are created using natural fibers such as wool, linen, bamboo, cotton, or silk. This reflects our commitment to quality, comfort, and sustainability.
- Digital Products (ebooks, journals, downloads)
- Delivered instantly via email link after purchase. No physical item will be shipped.
📦 Packaging with Care
- Books & Journals are shipped in protective white boxes with waterproof inner packaging. Books are wrapped in tissue paper and sealed, creating a thoughtful unboxing experience.
- Crochet & Handmade Items are carefully wrapped to protect the fibers and packaged in sturdy mailers or boxes depending on size.
- Autographed Books include a short blessing or message of encouragement and a specially selected bookmark tucked inside.
💲 Shipping Methods & Rates
- Orders may ship via USPS, UPS, or FedEx, depending on best available service.
- Shipping costs are calculated in real-time at checkout.
- Free shipping is available on orders of $50 or more (after coupons are applied).
- At this time, we do not offer expedited or flat-rate shipping through the website.
🔎 Tracking Your Order
- All physical product orders receive a tracking number once shipped.
- You will receive an email notification with tracking details so you can follow your package’s journey.
🔄 Returns for Physical Products
We accept returns of physical products within 14 days of delivery, provided the item is:
- Unused and in its original packaging
- Free from damage, stains, or signs of wear
- Accompanied by proof of purchase
Return Process:
- Email us at healthyinheart@gmail.com with your order number and reason for return.
- If approved, we will send you return instructions.
- You are responsible for return shipping costs unless the item was defective or sent in error.
Refunds:
- Once we receive and inspect your return, if requested, we will notify you of the approval status.
- If approved, your refund will be issued to the original payment method within 7 business days.
- Shipping fees are non-refundable unless we made an error.
💻 Digital Products (Ebooks, Journals, Downloads)
- Due to the nature of digital products, all sales of digital items are final and non-refundable.
- Please double-check your cart and product descriptions before completing your purchase.
- If you encounter technical issues accessing your files, contact us at healthyinheart@gmail.com and we’ll be happy to assist.
🔄 Exchanges
- At this time, we do not offer direct exchanges.
- If you ordered the wrong item, we recommend returning it (if eligible) and placing a new order.
❗ Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item:
- Please contact us within 5 business days of delivery at healthyinheart@gmail.com.
- Include your order number and a photo of the damage or error.
- We will work with you to make it right, either by replacing the item or issuing a refund.
- Replacement shipping costs will be covered by us.
💌 Contact Us
For any questions regarding your order, shipping, or returns, please reach out:
- Email: healthyinheart@gmail.com
- Website: https://healthyinheart.com
✨ Every order — whether digital, handmade, or printed — is prepared with the same love and care we pour into creating it. Thank you for supporting Healthy in Heart Media!
